Provides Level-1 support to all system users in accordance with established processes.
Record & monitor technical & procedural issues thru IT Ticketing System
Coordinates with the Technical Support, developers & 3rd party vendors for level2 & level 3 issues.
Provides clerical & administrative support in the preparation and routing of IT documents such as CAPEX, AACE, MRF, cash advance, liquidation & reimbursements.
Ensure the timely preparation and submission of Request for Payment (RFP) for the telco and other 3rd party monthly subscriptions.
Coordinates with the telco & other service providers regarding billing & other subscription issues.
Monitor the overall operating expenses (OPEX) of IT Dept.
Participates & recommend solutions for process improvement.
QUALIFICATIONS
Candidate must be a graduate of Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
Minimum of 2 year(s) of working experience in the related field is required for this position.
Able to work under minimal supervision.
Must be willing to work on flexible schedules including holidays and week-ends.
With good communication and writing skills.
With intermediate level of skills in MS Excel, PowerPoint & other MS Office applications.
Experience in Point-of-Sale (POS) Software is a big plus.
